These Terms of Use ("Terms") are a legal agreement between you and Mission MBBS ("Mission MBBS", "we", "us" or "our"). They apply when you visit the website, create an account, use the teacher chat or study material, or pay for a plan.

By using the service, you confirm that you have read and agree to these Terms and our Privacy Policy and Refund Policy. If you do not agree, do not use the service.

1. Who can use the service

The service is designed for students preparing for NEET in Class 11, Class 12 or a dropper year. It is not designed for Class 10 students.

If you are under 18, you may use the service only with the knowledge and consent of a parent or legal guardian. By creating an account or making a payment, you confirm that you are at least 18, or that a parent or guardian has reviewed and agreed to these Terms on your behalf. A guardian is responsible for the account and payment.

You must give accurate information. You are responsible for keeping your login details, device and email secure. Tell us immediately if you think someone else has access to your account.

2. What we provide

Mission MBBS provides one-to-one study support for NEET. Depending on the plan, this can include:

• 1:1 study planning and guidance from a teacher.
• A private teacher chat for study questions and feedback.
• Study material, a study guide, revision direction, weekly tests and doubt solving.
• Answers in audio, video, text or PDF where appropriate.

For Class 11 and Class 12 students, we follow the school syllabus in parallel, but only for the NEET syllabus: Physics, Chemistry and Biology. When your school is teaching a chapter, we guide you through the same chapter. We do not provide school-exam coaching for every subject, and we do not cover non-NEET subjects.

We are not a full-syllabus coaching institute and we are not a school. The service is study support, not a guarantee that you will complete a syllabus, score a particular mark, obtain a rank, get admission or get a seat. Those outcomes depend on your preparation, the exam, competition, counselling and factors outside our control.

3. Teacher chat and conduct

The teacher chat is for study planning, revision, resources, test analysis and subject doubts. Keep messages relevant and respectful.

We may refuse, remove or restrict content that is abusive, harassing, threatening, discriminatory, sexual, illegal, spam, or unrelated to the service. Do not share another person's private information without permission. Do not use the chat to impersonate someone else.

Teachers are real people. We aim to reply daily, including weekends, but replies are not instant and timing depends on teacher availability and message volume. The teacher chat is not an emergency service, medical service, mental-health service or crisis line. If you are in danger or crisis, contact a trusted adult, a local emergency service or a qualified professional immediately.

4. Accounts, access and security

Access is personal to the named student. You may not share, transfer, resell or sublicense your account, login, study material or teacher support. We may suspend or end access if we reasonably believe an account is being shared, scraped, misused, used to abuse a teacher, or used to break these Terms or the law.

You must not attempt to access another person's account, interfere with the service, introduce malicious code, bypass security controls, or use automated tools to copy content.

5. Payments, pricing and renewal

The current plan is a one-time payment for 12 months at the price shown on the plan or checkout page. The amount shown at checkout is the amount that applies to that purchase. Prices may change for future purchases.

Payments are processed by Razorpay. We do not receive or store your full card number, UPI PIN, netbanking password or wallet credentials. Access is activated only after our server verifies that Razorpay captured the payment. A payment screen, a successful redirect or a bank SMS alone is not proof of access.

There is no auto-renewal and no recurring mandate. When the paid period ends, access ends unless you choose to pay for another period. Renewing the same plan adds another 12 months to the remaining period. We may correct an obvious pricing or technical error before activating access, and will refund any amount already paid for the affected order.

If a payment fails, is reversed, is charged back, or is found to be unauthorised or fraudulent, we may suspend the related access while the payment is investigated. We will cooperate with Razorpay, banks and law enforcement where required.

6. Refunds and cancellation

Refunds are governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms or the Refund Policy removes a right you have under mandatory consumer law.

7. Your content

You keep ownership of the messages, files and information you submit. You give us a limited, non-exclusive licence to store, review, reproduce and respond to that content only as needed to provide the service, keep records, investigate abuse and resolve disputes. We do not sell your personal data or use your private study content for advertising.

You are responsible for the content you upload. Do not upload illegal material, another person's private information, malware, or files you do not have the right to share. Our file limits and type restrictions are technical safeguards, not a guarantee that a file is safe.

8. Our content and intellectual property

The website, study plans, notes, videos, question sets, design, text, structure and other materials we provide are owned by Mission MBBS or our licensors and are protected by applicable intellectual-property laws.

We grant you a limited, personal, non-transferable licence to use the material for your own NEET preparation during your access period. You may not republish, sell, share, scrape, record, mirror or distribute the material, or use it to train a competing product, without our written permission. A screenshot for your own revision is allowed; posting paid material publicly is not.

9. Acceptable use

You agree not to:

• Use the service for an illegal, fraudulent or harmful purpose.
• Harass, threaten or abuse a teacher, team member or another user.
• Share paid content, account access or private chat content publicly.
• Scrape, crawl, copy or automate access to the service without permission.
• Attempt to reverse engineer, bypass or probe our security or authentication.
• Upload malware, illegal content or files that infringe another person's rights.
• Misrepresent your identity, class, age, payment authority or affiliation.

10. Third-party services

We use third-party providers including Clerk (sign-in), Convex (database and server functions), Razorpay (payments), Vercel (hosting) and communication providers. Their services may have their own terms and privacy policies. We are not responsible for a third party's service failure, but we will make reasonable efforts to help resolve a problem that affects your access.

The service may link to external websites or resources. We do not control those sites and do not endorse or guarantee their content.

11. Disclaimers

The service is provided with reasonable care and skill. To the maximum extent permitted by law, we do not make any warranty that the service will be uninterrupted, error-free, completely secure, or that any material will be accurate for every exam question or syllabus change.

Educational content can become outdated. You should check the current NEET syllabus, official notifications and your school's requirements. We do not guarantee a rank, score, admission, seat, scholarship or any other result. Nothing on this website is medical, legal, financial or mental-health advice.

12. Limitation of liability

To the maximum extent permitted by applicable law, our total liability arising out of or relating to the service is limited to the amount you paid us for the plan giving rise to the claim in the 12 months before the event. We are not liable for indirect, incidental, special, consequential or punitive losses, including lost opportunities, lost marks, lost data, exam outcomes or third-party service failures.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or your mandatory consumer rights.

13. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Mission MBBS and its team from claims, losses, liabilities and reasonable costs arising from your misuse of the service, your uploaded content, your breach of these Terms, or your violation of another person's rights or the law. This does not apply to the extent a claim is caused by our own negligence or misconduct.

14. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or if continuing would create a security, safety or legal risk. Where practicable, we will tell you why and give you a chance to respond. If we terminate without cause and you have unused paid access, we will provide a fair refund or remedy.

15. Changes to the service or Terms

We may fix bugs, change features, add or remove material, or update these Terms to reflect legal, security or operational changes. Material changes will be posted on this page with a new date. If a change materially reduces paid access, we will provide a reasonable remedy. Changes do not apply retroactively to rights already accrued.

16. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer protections, courts at Aligarh, Uttar Pradesh, India will have jurisdiction over disputes.

Before filing a claim, please contact our Grievance Officer with the order or account details so we can try to resolve the issue. We will acknowledge your complaint and aim to respond within 15 days. If you are a consumer in India, you may also use the National Consumer Helpline or the consumer commission process available to you.

If you are in the EEA or UK, nothing in this clause removes mandatory rights or the right to complain to your local supervisory authority. If you are a California resident, nothing in these Terms waives a non-waivable right under California law.

17. Grievance and contact

Grievance Officer: Dr. Harikesh Singh
Email: support@study.drharikeshsingh.com
Phone: +91 90585 04979
Address: Azad Market, Bus Stand, Near Bharat Petroleum, Khair, Uttar Pradesh 202138, India

For general questions, use the contact form. Do not send card numbers, UPI PINs, passwords or other secrets.

18. General

If any part of these Terms is found invalid or unenforceable, the rest will continue to apply. A failure to enforce a provision is not a waiver. You may not assign your rights without our written consent; we may assign our rights as part of a merger, acquisition or transfer of the service. These Terms, the Privacy Policy and the Refund Policy are the entire agreement between us about the service. If there is a conflict, the mandatory law that applies to you prevails.

We may use service providers and sub-processors. We are not liable for delays or failures caused by events beyond our reasonable control, including network failures, natural events, government action or third-party outages.