We want the decision to be low-risk. This policy explains when we refund a plan payment and how to ask. It applies to payments made through Razorpay for Mission MBBS plans and is part of our Terms of Use. It does not remove any right you have under mandatory consumer law.

1. Seven-day review window

If you have not sent a message in your teacher support chat, you may request a full refund within 7 days of a successful payment. Write to support@study.drharikeshsingh.com or use the contact form with the order reference and the email used for the account. We will verify the account and the order before processing it.

The review window starts when the payment is confirmed, not when you first open the website. A request sent within the window will be processed even if our reply is slightly later.

2. After the teacher chat is used

Teaching and support is a live, human service. Once you have started using the teacher support chat, the service has begun and the payment is generally non-refundable. This includes messages sent by you, not a welcome message from us.

If something went materially wrong — for example, you were charged twice, access was never activated, a material part of the service was not delivered as described, or there was a technical failure that we could not fix — contact us and we will investigate and provide a fair remedy. We may ask for reasonable details so we can verify the issue.

3. Failed, duplicate or unauthorised payments

• Failed payment: if Razorpay does not capture the payment, we do not activate access. Any temporary bank hold usually reverses on its own. If it does not, contact us with the order reference.
• Duplicate payment: if you were charged twice for the same period, we will refund the duplicate after verification.
• Unauthorised payment: contact us immediately. We may ask for information to verify the account and will cooperate with Razorpay, your bank and law enforcement where required.
• Wrong amount: if a technical error caused a wrong amount to be charged, we will correct it or refund the difference.

4. How refunds are processed

Approved refunds are sent back through Razorpay to the original payment method. We cannot refund to a different card, UPI ID or bank account. Once initiated, refunds usually take 5–7 business days to appear, depending on your bank and payment method.

We will not deduct a cancellation fee for a refund you are entitled to under this policy. Payment-gateway fees may be deducted only where permitted by law and where the payment was not caused by our error. Any deduction will be explained before the refund is processed.

5. Chargebacks

Please contact us before raising a chargeback. A chargeback can take longer than a direct refund and may suspend access while the bank investigates. We will provide the order, verification and delivery records to Razorpay or the bank if a dispute is raised. Raising a chargeback does not remove your obligation to pay for a service you received, but we will always cooperate with a genuine consumer dispute.

6. Renewal and plan changes

There is one 1:1 plan. Renewing adds another 12 months to the time you have left. Renewal is optional; there is no auto-renewal. If you choose not to renew, access ends when the current period ends. A plan change replaces the current plan as described at checkout and does not automatically create a refund for the unused part unless required by law or expressly stated.

7. How to contact us

Include the order reference from your billing page and the email on the account. Never send card numbers, UPI PINs, passwords or one-time codes.

Grievance Officer: Dr. Harikesh Singh
Email: support@study.drharikeshsingh.com
Phone: +91 90585 04979
Address: Azad Market, Bus Stand, Near Bharat Petroleum, Khair, Uttar Pradesh 202138, India

We aim to acknowledge a refund request promptly and resolve it within 15 days, or the period required by applicable law. If you are not satisfied, you may use the consumer complaint process available in your jurisdiction.